Terms and Conditions of Sale

Company Name: Juliette Steer
Contact: juliette@juliettesteer.com

Article 1: Scope of Application

These Terms and Conditions apply to all transactions made through the website https://juliettesteer.com. By placing an order, you agree to these terms in full. The terms apply to both digital products and live workshops offered through this website.

Article 2: Age Restrictions

We only accept customers aged 18 or older for live workshops, coaching, and services. Customers must be at least 16 years old to purchase digital products. If a customer is found to be underage, their purchase will be cancelled, and a refund issued.

Article 3: Orders

By placing an order, you confirm that you have read and agreed to these Terms and Conditions. Orders are only valid upon confirmation of payment.

Article 4: Prices

All prices are listed in GBP (£) and include VAT where applicable. Prices are subject to change, but the price at the time of order placement will be honoured.

Article 5: Payment

Payment is due at the time of order. We accept payments via credit or debit cards through secure third-party payment processors (e.g., Stripe). We do not store payment information. Any disputes regarding payments should be directed to the payment processor.

Article 6: Delivery of Digital Products

Digital products are delivered electronically via email or through your user account on the platform immediately after payment is confirmed. Please ensure your email address is accurate to avoid delays.

Article 7: Refund Policy

Digital Products: Due to the nature of digital downloads, refunds are not available once the product has been accessed or downloaded. If you experience issues, please contact us at juliette@juliettesteer.com.
Live Workshops: Refunds are available up to 7 days before the workshop date. No refunds will be issued for cancellations made within 7 days of the workshop or after the workshop has taken place. If the workshop is recorded, participants who cannot attend live will be provided access to the replay.

Article 8: Consumer Rights

If a digital product is faulty or does not meet its description, you may be entitled to a repair, replacement, or refund under UK Consumer Rights. Please contact juliette@juliettesteer.com to address any concerns.

Article 9: Protection of Personal Data (GDPR Compliance)

We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

Data Collection: We collect personal data such as name, email, and payment details to process orders and provide services.
Data Usage: Your data is used solely for processing orders, customer support, and marketing communications (if opted in).
Your Rights: You have the right to access, amend, or delete your personal data. Contact us at juliette@juliettesteer.com to make a request.
Opt-Out: You can unsubscribe from marketing emails at any time by clicking the link in the email footer.

For full details, please review our Privacy Policy.

Article 10: Liability

We are not liable for:

Any technical issues preventing access to digital products.
Loss or damage caused by misuse of our digital products or services.

Our liability is limited to the value of the product or service purchased.

Article 11: Workshop Rescheduling or Cancellations

In the unlikely event that a workshop is cancelled or rescheduled by us, participants will be offered a full refund or a transfer to an alternative date.

Article 12: Non-Attendance for Workshops

No refunds or transfers will be issued for non-attendance of a live workshop. However, access to workshop replays will be provided if the session was recorded.

For live workshops, you agree to respect the confidentiality of other participants and not to share sensitive information discussed.

Article 13: Intellectual Property

All content, including digital products and workshop materials, is the intellectual property of Juliette Steer. These materials are provided for personal use only and may not be shared, resold, or distributed without permission.

Article 14: Affiliate Links or Third-Party Services

Our website may contain affiliate links or links to third-party services. We are not responsible for the content or performance of these external sites.

Article 15: Force Majeure

We are not liable for failure to deliver products or services due to events beyond our reasonable control, including but not limited to natural disasters, technical failures, or governmental restrictions.

Article 16: Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Article 17: Updates to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page.

Article 18: Contact Us

For questions or support, contact us at:
Email: juliette@juliettesteer.com

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